MEET OUR TEAM

Kris Albert Salumbides BSc, RPSGT

President & Marketing Director

Laura Joan Bautista, RN, CLSSYB, PMEC, HCP

VP of Operations & IT Development Director

Llean Joie Bautista, CLSSWB, PMEC

Trainer & Creative Manager

Amanda Mendoza

Assistant Operations Manager & Sales Specialist

Anna Kristina Reyes

QA Specialist & Team Manager

At RMBCS, we take pride in our team of highly skilled professionals who are dedicated to delivering exceptional solutions. Our experts come from diverse backgrounds, bringing together deep expertise in operations, IT development, training, sales, and quality assurance

to drive efficiency and success. With a commitment to innovation, collaboration, and excellence, our team works hand-in-hand to create tailored strategies, cutting-edge solutions, and seamless workflows that empower businesses to scale and thrive.

Get to know the passionate individuals behind our success—each bringing unique strengths and industry insights to help you achieve your business goals.

Why Medical Clinics Are Turning to Virtual Assistants (And Why Yours Should Too!)

At Remember Me Business Consultancy Services (RMBCS), we know that running a medical clinic isn’t just about treating patients—it’s about keeping the entire operation running smoothly. Between back-to-back appointments, managing administrative tasks, handling insurance claims, and ensuring patients get the care they need, it often feels like there just aren’t enough hours in the day. Sound familiar?

Many clinic owners struggle to balance quality patient care with the overwhelming administrative load. And let’s be honest—your front desk staff is doing their best, but they can only do so much. Phones ring off the hook, schedules get mixed up, and billing mistakes happen. You might have even considered hiring more in-house employees, but that comes with additional costs, training, and management responsibilities. That’s where RMBCS virtual assistants come in—not just as an extra pair of hands but as strategic partners who help you run your clinic efficiently and profitably.

Unlike other agencies that simply provide general administrative support, we offer industry-specific expertise, custom-tailored solutions, and proactive problem-solving to make sure your clinic operates like a well-oiled machine.

Phones That Never

Stop Ringing

Your front desk staff is swamped. Patients call non-stop to book appointments, ask about insurance, or request prescription refills. Meanwhile, those standing at the front desk are left waiting, and frustrated patients lead to bad reviews. Sound familiar?

✅ How We’re Different: Unlike generic virtual assistant agencies, RMBCS provides trained virtual medical office assistants who specialize in healthcare scheduling, patient follow-ups, and handling insurance inquiries. We ensure every call is answered professionally and promptly, so your in-house team can focus on in-person patient care.

Appointment No-Shows & Last-Minute Cancellations

You’ve got a full schedule—until the no-shows start rolling in. Every missed appointment means lost revenue and wasted time. Your team tries to remind patients, but it’s just another task on their never-ending to-do list.

✅ How We’re Different: Our automated appointment management system sends friendly yet firm reminders via text, email, and phone calls, drastically reducing no-shows. And if a last-minute cancellation happens, we proactively reach out to waitlisted patients to fill the slot.

Insurance & Billing Nightmares

Billing is complicated. If claims aren’t submitted correctly, payments are delayed—or worse, denied. Chasing insurance companies takes time, and before you know it, unpaid invoices are piling up.

✅ How We’re Different: Unlike standard virtual assistant services, RMBCS provides certified billing specialists who know the ins and outs of medical insurance claims, coding, and collections. We don’t just handle billing—we maximize reimbursements and make sure you get paid on time.

Overworked Staff & Burnout

Your team is stretched too thin. Receptionists are juggling calls, emails, and walk-ins. Your nurses and medical assistants are doing paperwork instead of patient care.

Overworked staff and burnout happens If morale is low, and turnover is high.

✅ How We’re Different: We don’t just take over administrative tasks—we streamline and automate workflows to make your entire team’s life easier. Our VAs handle everything from data entry to follow-ups, allowing your staff to focus on what they do best—helping patients.

Inefficient Scheduling & Double Bookings

Mistakes in scheduling cause chaos. Patients show up at the wrong time, double bookings lead to long wait times, and empty appointment slots mean lost revenue.

✅ How We’re Different: RMBCS uses advanced scheduling systems that sync across platforms, prevent conflicts, and optimize patient flow. We manage your calendar so you don’t have to.

The Daily Struggles of a Medical Office (And How RMBCS Can Help)

We’ve worked with countless clinics, and we see the same frustrations over and over again. Here are some of the biggest pain points clinic owners face—and exactly how RMBCS helps solve them.

What Sets RMBCS Apart from Others?

There are plenty of virtual assistant services out there, but here’s why RMBCS is the top choice for medical clinics:

Healthcare-Specific Expertise – We don’t offer “one-size-fits-all” solutions. Our VAs are trained in medical administration, patient management, billing, and compliance.
Proactive Problem-Solving – We don’t just complete tasks—we identify inefficiencies and suggest solutions to make your clinic run better.
Seamless Integration – We work with your existing systems, whether it’s your EMR, scheduling software, or billing platform. No need to change your workflow.
Scalable & Flexible Support – Need more help during flu season? Expanding your practice? Our services grow with you.

Comprehensive Business Solutions for Medical Clinics

Beyond virtual assistance, RMBCS offers full-scale business consultancy services to help clinics operate more efficiently:

Process Improvement – We streamline administrative workflows, improving efficiency and reducing costs.
Risk Management – We implement proactive strategies to protect your clinic from compliance issues and operational risks.
Data Analysis – We turn patient data and financial records into actionable insights that drive growth.
Digital Marketing – We help clinics attract new patients and enhance their online presence with targeted strategies.
Backend Office Support – Our team manages scheduling, patient communications, and more, keeping your clinic organized.
Collections & Revenue Recovery – We ensure unpaid claims and invoices are followed up on, improving cash flow.
Training & Development – We equip your team with the skills needed to operate efficiently and provide excellent patient care.

Take Action NOW. Save. Earn More.

What Our Clients Say About Us.

Working with Remember Me Business Consultancy Services has been a game-changer for our business. From operations process, to marketing strategies, to training and development, they had the whole floor covered and were focused on making sure that we can continue to grow and expand the business. As a newly established location, it has been such a big relief to have their expertise with our side. We can't wait to see where it all takes us!

Global Sleep Care Centre, ID

During our partnership with Remember Me Business Consultancy Services they made sure to screen the applicants and present me with the best fitting options for my needs, which is perfect as it lessens our handling time. Not only that, but their team is really responsive and adaptive to our needs, they are able to communicate well and manage their staff. It was such a relief to have them be a part of our operations, and I can't wait to have more years with them!

CPAP Pros

As a newly established resort in the Philippines, the market has not been easy to penetrate. However, ever since working with Remember Me Business Consultancy Services it has been a game changer for our marketing and sales. They managed everything, from creation of brand identity, content calendar, content and materials, marketing strategy, saved responses, and they have even created a homegrown system we can use to efficiently track our sales and schedules, making it easy for everyone to coordinate. They also handle our social media ads, and it has yielded a revenue increase of around 200%. I can't recommend them enough, especially for those starting up.

The Royal Manor Hotspring Resort

One of the things we have struggled with the most was to manage the changes after the pandemic. Getting to work with Remember Me Business Consultancy Services has allowed us to focus more on growing and expanding the business, while making sure all of our customers are well taken cared of. Their expertise in customer management and sleep therapy management has been invaluable, and our revenue has continued to grow with their support and collaboration.

The Air Station, SG

Frequently Asked Questions

What sort of industries do you specialize in?

We can cover a wide variety of different industries, but we have a higher proficiency for medical/healthcare practices, due to the combined knowledge and expertise of our owners and founders. However, we don't believe in limits. No matter the industry, we know that we offer more more than just a service, we offer lifelong partnerships to make sure that you are at the top of the game.

How long does it usually take to begin with your services?

Our timelines depend upon the needs and requirements of each of our clients. During the initial assessments and discussion, we break down together the exact processes and requirements you might need for us to handle. And then, we create a personalized timeline according to your needs and schedule, to ensure that you have to spend the least amount of time to get maximum results. Mostly, we do require our clients to give out trainings for their specialized processes and/or specific systems and other tools they might need, but apart from that, we take care of most of the training and management. In order for you to find out the specifics for your business, you can either answer the initial assessment form we have here on site, or contact us directly at info@rmbcservices.com

What are the things we need to prepare to collaborate with you?

Usually, we have a very thorough initial meeting and discussion, so we can get down to the nitty-gritty of where in the operations process exactly we might need to fill in the gaps, we also have questionnaires and assessments that we have our clients answer during the initialization phase to align the expectations and goals properly. For the fastest transition time, it would be best if you already have an understanding of which services you might need us to fill in, and then have documents that show the operations flow/process so we can use it for training. If you have specific systems, it would also be best to begin preparing access and accounts for our team members, so that the transition would be faster and more hassle-free for you. However, please do note that, based on experience, most of our clients also have training sessions with us and our staff, may it be regarding specifics in the process, or even navigation with systems you use. Rest assured, more often than not that would be the only training procedure you would need to do on your end, as we handle the rest. It would also be best to have a ready point person that we can contact for any inquiries or assistance, especially during onboarding process, as well as preparing your team with the understanding that they will be working in tandem with ours.